Delivery Policies
Delivery Policy for Pool and Spa Solutions Canberra
Thank you for choosing Pool and Spa Solutions Canberra. We aim to provide a smooth and efficient delivery process, and we encourage you to read through our delivery policy to ensure clarity and understanding of our procedures.
Ensuring Accuracy and Staying Updated
While we strive to maintain accuracy on our website, occasional errors may occur. Should there be any significant changes affecting your order, we will keep you updated promptly. We appreciate your patience and understanding as we continually work to enhance our services.
How to Place an Order
Ordering with Pool and Spa Solutions Canberra is easy. Simply add your selected items to your cart and follow our straightforward checkout process, which includes entering delivery information and payment details. After completing your order,we will contact you with a paid receipt and any further information required for the delivery. Please note that large quantities or certain items might be restricted per transaction.
You will receive an confirmation email once your order is successfully placed, keeping you informed of its status.
Order Refusals or Cancellations
We are dedicated to delivering high-quality products and services. However, we reserve the right to refuse or cancel orders if items become unavailable, if fraudulent activity is suspected, or if there is a pricing error due to technical issues. These steps help us maintain a secure and reliable service for all our customers.
Payment Methods
To provide convenience, Pool and Spa Solutions Canberra accepts several payment options through our secure checkout system, including Visa, MasterCard, and American Express. If you prefer to pay via bank transfer or wish to set up an account for ongoing orders, please contact us at poolandspasolutionscanberra@gmail.com or call (02) 62808438. We will assist you with setting up your account efficiently.
Handling Damaged Goods
If you receive a damaged product, please retain the original packaging and contents. Contact us right away to arrange a return for inspection. Our team will review the situation and work to send a replacement as soon as possible. For any questions, we are available Monday through Friday from 9am to 5pm at (02) 62808438.
Backorder Policy
When an item is out of stock, it will be placed on backorder, and you will be notified of the anticipated availability. If we cannot fulfill the item within 10 working days, you may request a full refund. In cases where the item is discontinued or unavailable for an extended period, we will contact you to discuss alternative solutions.
Delivery Times
At Pool and Spa Solutions Canberra, we aim to process and dispatch all orders within 1-3 business days. To provide you with greater transparency, you will receive an email once your order has been dispatched and delivery times. If you have a time-sensitive order, please let us know so we can make the necessary arrangements to expedite your delivery.
For delivery within Canberra and the surrounding areas:
- Canberra Metro: Expect delivery within 1-5 business days.
- Regional NSW Within 100km of ACT: Orders generally arrive within 1-5 business days.
- Remote Areas: Delivery may take between 1-10 business days.
To ensure successful delivery, please provide an address where someone will be available during regular business hours to sign for the package.
We are committed to ensuring that your orders reach you safely and promptly. We ask that you keep your delivery details up to date to avoid any issues. If you experience any problems with your delivery, please contact us within seven business days. Our team will assist you in processing a claim with the courier and offer solutions such as a replacement or refund if necessary.
Saunas:
Delivery times of Saunas can vary depending on stock levels. Once the order on a sauna has been placed we will be in contact with you to advise on delivery times.
Thank you for shopping with Pool and Spa Solutions Canberra. If you have any questions regarding delivery times or need assistance, please don’t hesitate to reach out.